The previous 12 months have been a disaster for Tesco as repeated scandals have tarnished the company brand and diminished any trust between the company and the consumer. After all,

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Back in October 2009 we wrote a blog about Ryanair’s attitude to customers – which was uncaring to say the least, the emphasis being all about being the cheapest. We

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The march of the charity shop onto our high streets has surged since 2008. Recent research by The Mail on Sunday found that are now more than 10,000 charity shops

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Every Christmas it appears that the percentage of gifts bought over the internet increases and another nail is driven into the coffin of the high street. Various gloomy studies have

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Argos has announced the slow death of their large 1500 page ‘doorstop’ catalogue and the quick death of the bulky laminated ringbinders that shoppers flick through to find what they

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Once upon a time or ‘back in the day’ never been to the country concerned and could not answer your questions in any detail. With the advent of the internet

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Despite the recent report by Mary Portas and the government’s commitment to reinvigorating the High Street, independent shops continue to close at an alarming rate. (Currently more than 11% are

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Back in February 2011 it was reported that under their new chief Marc Bolland,  Marks & Spencer were going to create a stable of sub-brands, each with its own Brand

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Last month (March 2012) it was announced amid much fanfare that the boss of Tesco, Philip Clarke, was going  ‘ back to the floor’  in a bid to halt the exodus of

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A double page article in a recent copy of The Mail on Sunday (March 25 2012) described Boden’s attempt to ‘crack’ the American market and suggested that it was because its

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