Back in October 2009 we wrote a blog about Ryanair’s attitude to customers – which was uncaring to say the least, the emphasis being all about being the cheapest. We
Argos has announced the slow death of their large 1500 page ‘doorstop’ catalogue and the quick death of the bulky laminated ringbinders that shoppers flick through to find what they
Last month (March 2012) it was announced amid much fanfare that the boss of Tesco, Philip Clarke, was going ‘ back to the floor’ in a bid to halt the exodus of
The recent sad death of Steve Jobs robbed the world of an amazing man, regardless of whether one loves the iPhone, the iPad or the Mac. The question now is how Apple
Could the current environment of austerity – higher petrol costs, rising food bills etc – lead to a change in shopping habits? The current Co-operative television advert features a husband
The concept of a customer’s lifetime value (CLV) has been known and used since the 1980s, when it was first mentioned in the best-selling book ‘Database Marketing’. It is not
Occasionally a product arrives that changes the marketplace for ever. Arguably Apple’s iPhone has changed the mobile phone market while their iPad has ended the dominance of the netbook and laptop
A trip along Oxford Street yesterday at lunchtime showed in ‘real time’ the shift in retail spending. The street was very crowded with shoppers, many of them tourists from France
Listening to a recent Radio 4 Today programme interview with Geoff Cooper CEO of Wickes (and the Travis Perkins Group) it appeared that company was well-placed to ride out the
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