Back in October 2009 we wrote a blog about Ryanair’s attitude to customers – which was uncaring to say the least, the emphasis being all about being the cheapest. We

Share

Facebook recently announced that the number of British users has reached 27m – more than two-thirds of the population, 19m of whom access the platform via their mobile device. Apparently

Share

Argos has announced the slow death of their large 1500 page ‘doorstop’ catalogue and the quick death of the bulky laminated ringbinders that shoppers flick through to find what they

Share

Last month (March 2012) it was announced amid much fanfare that the boss of Tesco, Philip Clarke, was going  ‘ back to the floor’  in a bid to halt the exodus of

Share

The recent sad death of Steve Jobs robbed the world of an amazing man, regardless of whether one loves the iPhone, the iPad or the Mac. The question now is how Apple

Share

Could the current environment of austerity – higher petrol costs, rising food bills etc – lead to a change in shopping habits? The current Co-operative television advert features a husband

Share

The concept of a customer’s lifetime value (CLV) has been known and used since the 1980s, when it was first mentioned in the best-selling book ‘Database Marketing’. It is not

Share

Occasionally a product arrives that changes the marketplace for ever. Arguably Apple’s iPhone has changed the mobile phone market while their iPad has ended the dominance of the netbook and laptop

Share

A trip along Oxford Street yesterday at lunchtime showed in ‘real time’ the shift in retail spending. The street was very crowded with shoppers, many of them tourists from France

Share

Listening to a recent Radio 4 Today programme interview with Geoff Cooper CEO of Wickes (and the Travis Perkins Group) it appeared that company was well-placed to ride out the

Share